Returns & Exchanges
At Saint and Sofia, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return period for all items in their original, unworn condition. Our streamlined process ensures that exchanges and refunds are handled efficiently by our dedicated logistics team.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items back into their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.
Generate Shipping Label
Download and print your prepaid return shipping label from the portal, or use the provided QR code at a designated drop-off point.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange item within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing