Frequently Asked Questions
Everything you need to know about shopping with Saint and Sofia.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-3 working days. We also offer an Express Shipping option for next-day delivery on orders placed before 2pm Monday to Thursday.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be returned in their original, unworn condition with all tags attached to qualify for a full refund.
Are your materials sustainably sourced?
Yes, we prioritize the use of natural and sustainable fabrics, such as organic cotton, Tencel, and recycled materials, while working with family-run factories that ensure fair wages and safe conditions.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and unique reference number to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times and costs vary depending on the destination and are calculated at checkout.